Support
Tell us what failed, without sending more than necessary.
hippoOS preserves failed captures and reports truthful receipts wherever possible. If the in-product retry does not resolve the problem, contact support.
Before contacting support
Keep the source in place, note the time and screen, and copy any visible error code or request ID. Do not email passwords, API keys, passport numbers, banking values or full medical records.
Contact
Email support@hippoos.co. Include the account email, approximate time, affected surface and visible error code. Attach the original source only if support explicitly asks and you are comfortable doing so.
Security issues
Put “Security” in the subject and describe the impact before including reproduction detail. Do not access another person’s data while investigating.